Reservations & Cancellation policies:
1. Cancellation by the guests
Reservation initial Deposit is Non-refundable. In case of cancellation, non-show or early departure equals 100% accommodation charge.
2. Cancellation or Alterations by Owner
The Agent is not allowed to cancel the reservation or provide alternative accommodation to the guest, unless the property is proven not functional and safe to be used by the end guests. In that case the Agent will need to refund immediately any deposit received. A cancellation can only be accepted in writing.
3. Maximum Occupancy
The maximum number of guests is limited to 6 persons. Guest must present at least one valid passport.
4. Number of guests - Subletting
Only those persons stipulated on the tenancy agreement may overnight in the property. Subletting and/or reassignment are strictly prohibited. The number of guests must not exceed the maximum number indicated in the tenancy agreement. Should the agent and/or the owner and/or the landlord find that more than the specified number of guests is occupying the property he will be entitled to ask the clients to vacate the property immediately without any compensation or refund.
5. Arrivals & Departures time
Check-in time is 14:00. Checkout time is 10:00. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.
6. Property Damage
The guest who signs the tenancy agreement is responsible and liable for the correct and decent behavior of his party. Guests are responsible for any loss or damage caused to the property or its contents and is required to report any damage to the agent and to bear the cost of repair or replacement. The property should be left in good repair, it will be thoroughly examined, and an inventory taken on your departure, and if it is not left in a suitable condition, it may be necessary to charge you the guest for costs to cover extra cleaning, repairs, or replacements. We also recommend you inspect the villa on arrival to ensure that it is in order. Should guests behave disrespectfully towards the property and its contents, the owner and/or agent reserve the right to ask all guests to vacate the property immediately without any compensation or refund.
7. Entertaining at the property
The guest agrees to allow the agent or his authorized representative or any representative of the property owner, access the property at any reasonable and mutually convenient time during his stay to check the property for the sole purpose of essential repairs and/or maintenance in order to ensure that the guest’s comfort will remain at optimum level.
8. Neighbors
Even though the guest is on holiday, the neighbors may not be and on rare occasions building work might commence without any prior warning near the property. Whilst the agent has no control over this, if advised, he will endeavor to intervene to halt it or postpone it for the duration of the rental period. Naturally, if the agent is made aware of any nearby building work, he will always try to advise the guest as early as possible in advance of his holiday.
9. Guest Injury Disclaimer
The property owner, agent and any representatives do not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt the booking. The contract exists between the agent and the guest and is limited to the rental of the property and the associated services (if any) only as stated under: Services Included in the Price (if any). No liability can be accepted by the property or agent for any injury, illness, death, loss, or damage caused to the guests or to a member of the guest’s party and likewise to any incidental visitors, arising out of or in connection with the use of the rental property, swimming pool, play areas or all kind of facilities. The use of these facilities is at the guest’s own risk. The property owner and agent will not be liable for any damage and losses as a result of burglary or external intervention. Children are not allowed unattended around the property at all times. The agent and the property owner rent this property as bare house and therefore assume no responsibility for accidents, injuries, death, or loss of to swimming pool, Jacuzzi (where applicable), including consequential damages from the rental and use of the property such as but not limited. By signing this agreement, the guest and all members of his party waive any future claim against the property owner & agent and any representatives in case any such event occurs.
10. Insurances
It is highly advised that your party is covered by travel insurance including coverage against trip cancellation, etc. and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker from your country of residence about this. The guest is responsible for his third-party liability, health, and medical repatriation insurances. The property owner and agent will neither offer such insurances nor shall be held liable for the absence of such insurances. All travelers are advised to have a medical plan that will cover any medical & travel expenses in Costa Rica. In case of sickness or injury, the agent will do his best to have the patient reach professional medical assistance, the soonest possible. If a member of the party has any serious chronic condition, including severe allergies, the guest is obliged to inform the agent in advance. In any case all guests are advised to bring ample supplies of the medications they normally need or take, because it may be difficult to find on location.
11. General Complaints
If there are any problems with the property or if the guest has any cause for complaint during the rental period, he must inform the agent immediately. The guest is obliged to give to the agent the necessary time to resolve the problem. If the problem is not resolved, the guest must follow up the complaint in writing to the agent within 24 hours. Until the agent is fully aware of the problem or complaint, he cannot begin to resolve it. Most of the problems can be dealt quickly. If the problem has not been reported in detail as urgent or received at the end of the rental period, the agent cannot accept any relevant claims or complaints. The agent cannot exclude the possibility that the property can present minor inconveniences due to the special nature of its architecture, the personal taste of the owner or the local traditions in the area; In this case the agent shall try to rectify or change whatever is possible, but he cannot accept any responsibility.
12. Property Descriptions / Minor Modifications
The agent or property personnel (if any), in their capacity as such frequently visit and check thoroughly the property. The descriptions and the property photographs appearing on the listings are accurate and have been prepared in good faith. The agent declines all responsibility for any minor modifications made by the owner recently without his knowledge. Please note, that the information, photographs and/or video on the website are intended to avail to the potential guest a general overall impression of the standard of the property. Some minor aspects of the property may have changed by the time that the guest will arrive at the property, for example furniture items may have been added or removed. The agent cannot accept any liability if this situation should arise. Whilst every effort is made to ensure and verify the accuracy of the specific information, regrettably errors may occasionally occur.
13. Removal of Property
Guest(s) agrees not to remove or alter in any way the Owner's property. Any removal or alteration of Owner's property without permission shall constitute a violation of this agreement. Guest (s) shall keep the property and all furnishings in good order and only use appliances for their intended use.
14. Garbage
Any garbage must be stowed in the proper garbage or recycling receptacle, located nearby the property.
15. Electricity / Water Shortages
The agent kindly asks you as guest to use water sparingly, especially during the summer months. Electricity and water shortages may take place by the State Organization in some areas and while the property agent will do everything in his power to re-establish supply or remedy the situation, he cannot be held responsible for the inconvenience that such shortages may create.
16. Tap Water
The tap water is not drinkable in Costa Rica; please use bottled water. The guests should inform their party and visitors not to drink the tap water at all times.
17. Septic System
The septic is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything in the toilet, including toilet paper. No feminine products should be flushed at anytime.
18. Children
Children are welcome. Please notify us at the time of booking if there will be any children in your party and their ages. However, they are not allowed in the Swimming pools or in external spaces, unless properly attended by adults.
19. Pets
Not accepted, however if you would like to bring 1, please check with us.
20. Smoking
Smoking is not allowed in any inside area of the house as this is a non-smoking house.
21. Photography
Photographs taken at the property cannot be used or sold for profit without the written authorization of the owner and/or the Agent.
22. Reductions
No reductions or credit notes will be given under circumstances amounting to 'Force Majeure'. ln the above, 'Force Majeure' means war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, airline failure, and adverse weather conditions or temporary pest problems at and around the Villa or any other event, situation, incident, and natural causes outside our control.
23. Valuables
Valuables left at the property are at the risk of the guest. The owner, the Agent and the property staff cannot be held responsible for their loss or misplacement. No responsibility is accepted for any loss of personal items while staying in the property or after departure.
24. Events - Parties
The Guest agrees to occupy and/or use the property in such a manner so as not to disturb the peace of the neighbors especially during off hours (14:30-18:00 and 23:00-8:00) or breach any and all applicable local legislation. Parties and any type of event are strictly forbidden. Should the Guest makes an unauthorized use of the property, the Landlord has the right to ask all guests to evacuate the property immediately without further notice, without any compensation or refund. In this case the security deposit will be fully forfeited until all applicable claims are fully settled with the property owner & Landlord and/or their authorized representative. In case the guests disturb neighbors with Music and the police gets involved after the neighbors’ complaints, neither the Landlord or the property owner will be held responsible for any kind of penalty addressed to the guests. The guests are liable to pay any direct or indirect damages caused for any violation of the above even in the case the total amount exceeds the security deposit.
25. Security Deposit
The amount stipulated at the Table above is paid in order to cover the cost of any damage to the property or its contents during the term of rental. Any existing damages must be reported to the Agent upon check in and pictures of the damages should be available. In case no damages apply after guests check out, the security deposit should be returned by the Agent to the Guest in full within 14 days but not earlier than 3 days after Guest’s check out. In case of damages, the respective replacements / maintenance receipts of the expenses need to be furnished by the Agent to the Guest. Upon the occurrence of such damages, Guest shall be obligated to release the corresponding amount within 10 days of provision of the above-mentioned receipts. In the event that the amount above (security deposit) does not cover the damage, (for example of items of extremely high value that may be in the Property (antiques, paintings, carpets etc.)) Guest is liable for the full damage and undertakes to fully compensate the Agent and/or the owner.
26. Contract / Payment
By paying the booking amount or part of it, the contract becomes effective, and both the broker and the Guest automatically agrees to all the above terms and conditions. Whatever is written in the present contract is all that has been agreed between the contractual parties and supersedes any other contract of previous date and both contractual parties agree that there is neither other valid oral nor written agreement in any form for the specific rental booking.
27. Governing Law / Jurisdiction
This Agreement and its subject matter shall be governed and interpreted in accordance with the laws of Greece. Any dispute between the Parties whether resulting from a claim in contract, tort or otherwise, or any other claim or controversy which may arise out of or in connection with this Agreement or the application, implementation, validity, breach or termination of this Agreement, any provision thereof or any agreement concluded in pursuance to this Agreement shall be finally and exclusively settled by the courts of Athens, Greece.
By accepting this agreement, the guest and all members of his party confirm that they have legally entered Costa Rica for vacation reasons only and have the legal documents to prove it upon any such kind of request by the authorities. In the opposite case, the tenancy agreement is immediately considered as cancelled and payment is forfeited in full.
28. Personal Data Protection
Agent is fully compliant with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation). Agent acts as a data controller solely for personal data that Guest has previously provided expressly for this rental and Guest grants the explicit consent to their use. In processing the aforementioned personal data, Agent proceeds to their storage for the filling of the arrival and departure list of this tourist accommodation, in accordance with the local legislation. Agent guarantees that it will not transmit, notify, concede, etc. any personal data to third parties for any purpose or use. Personal data may be disclosed to public bodies and / or judicial authorities within their competence, only when it is necessary for compliance with a legal obligation.
*All the above may subject to alterations upon final confirmation, booking and signature procedure