Following the first contact, a thorough inspection of the property will be made on our behalf, before our team arranges a full-aspect meeting to collect all information and address all the points for the best way to move forward. We will discuss the changes, alterations and additions that ought to be made, focusing on the best development of the property, as even the smallest detail can turn out to be crucial in catering a unique overall guest experience. Our deep knowledge of the top-luxury villa rental industry allows us to share valuable suggestions in order to create the perfect holiday home for the most demanding guests. Bedroom setups, room dimensions, floor plan analysis, decoration and furnishing proposals; our team is here to help you find the right way to upgrade your property and help it rise to its full potential.
Following property evaluation and after a thorough meeting to establish your thoughts and ideal goals, our team handles the positioning of the villa on the market. Through the right placement and correct targeting in the suitable client market share, we provide a full review of the ideal positioning of the property, starting with its offline and online presence, the correct channels to go through and the ways to overcome the competition. We know how to bring real, measurable, and profitable results, and that is what we will do for you.
Updated material is a very important element for any property’s presentation and digital presence. We acquire all the right partners and collaborators in order to deliver the best possible outcome and create the ideal image for your property on the market. Through our valued network of experienced professionals (photographers, videographers, stylists, designers etc) we connect you with the person most capable of highlighting the key features of your property. We supervise the whole process, by briefing our partners, giving them the desired direction and main key points, evaluating the material, offering feedback for alterations and finally by sharing with you the results. Never forget that the digital image of your property will play a huge part in reaching its market value.
Following the property positioning, our experienced reservations’ team carries out a detailed market research and a vast rate comparison, considering the conditions, services, amenities, facilities and operational costs of the property, and presents you with a rate analysis and suggested rate plan, for you to conclude to the ideal villa pricelist per season.
After the positioning of and pricelist finalisation for the property, we proceed with its online and offline promotion and its targeted listing in the correct channels. Our marketing actions, always in accordance with the own- er’s preferences, can include website creation, listing of the property in our vast partners network, promotion of the property through Google Ads, newsletter campaigns, social media channels, travelling sites, magazine coverage etc.
Our dedicated Reservations Department can take care of all aspects of the reservations and bookings management. They handle all property requests, carry out reservations and booking reports, handle all the parity and rate issues, communicate with the reservations departments of agencies and partners. Additionally, our experienced team suggests the right offer to be handed out to each request, presents you with each client’s profile prior to booking and handles the booking calendar of the property. Following each booking request, our team gathers all the legal and reservation documents needed, and oversees the contract and paperwork process regarding the booking, as well as handling all the payment and invoice procedures.
We begin by gathering all the important information regarding the guests’ ideal stay. Prior to arrival we proceed with a villa staff meeting for briefing and sharing valuable info that will guarantee a perfect accommodation and hospitality experience for your guests. We carry out a thorough inspection of the property before the scheduled check-in date, we take care of every aspect and create a detailed inventory report with pre and post arrival supply needs. Our team is also in charge of villa pre-stocking and setup, to be 100% ready for the guests’ arrival and pleasant stay.
Our full management top-notch services include guests’ safe arrival and check-in. Our on-site team meets and greets the guests at the airport and transfers them to the property, guiding them along the way. We provide a full property tour, so that the guests will feel fully informed and comfortable with their holiday home, and accordingly coordinate with the trav- el-along staff for each detail of the stay. Our Welcome Plan usually includes a welcome drink with local refreshments and fresh fruits, so that the guests can relax after their flight
Help is always on the way! During the guests’ stay, we offer on-the-spot live support service. We gracefully handle every situation and comment, we take care of every detail, and we constantly coordinate and brief the staff for all things regarding the guests’ experience on-site. Furthermore, we manage the villa’s housekeeping preferred timetable, and we are always available providing full support to the guests while on the island.
Our dedicated Concierge Department perfectly handles each and every guest request. We specialise in making the impossi- ble happen. When choosing Kennedy’s there is no dream too big, no plan too complex, no question too difficult. To us every guest is unique. We design each itinerary based on the preferences of each guest, making sure it doesn’t only meet, but exceed their expectations. We also take care of transportations, in villa chef services, waiter & butler services, security services, yacht rentals, nanny services, restaurant bookings, outdoor activities, event planning, excursions, helicopter transfers and literally anything the guest might desire.
Following the guests’ stay, we are in charge of check-out procedures and effective delivery of keys, remote controls or any other object that needs to be collected. We carry out a detailed damage report, inform the guest accordingly and evaluate the cost, along with the people in charge of each thing.We collect post check-out feedback from each valued client and greet them goodbye.
Kennedy’s Group maintains a detailed client database for each property, along with valuable statistics, profit and income results, data descriptions and key indexes for future seasons and total income maximisation.
It might come easy to us after all these years, but we do acknowledge that Property Management can be a tricky and complicated business for other people. Our dedicated and experienced team of experts is here to provide you with the most pleasant and carefree side of Property Management, as we can make every step of the way stress & hassle-free by taking over all the work and at the same time keeping you always informed and up to date about everything that is taking place at any time within your property. The only thing you need to do is relax and enjoy your new prosperous investment.
We would be more than happy to thoroughly discuss any issues or questions you may have, and we are always available to arrange a call or meeting so that we can furtherly explain in detail each step of the process.